Had such a great experience using Alamo at Disney. It was beyond a smooth process renting the car with the help of our concierge at Kidani Village . Shuttle was on time for pick up & the car was ready by the time we arrived in the morning .When returning car after hours& a long day at universal studios Steve-O happened to be finishing up on paperwork and saved us from the hassle of calling a taxi in an unfamiliar area. He was so quick to offer us a ride home without even thinking twice . We can't even begin to thank Steve-O enough. We had such a great day & he really made the long day not feel as tiring. I would definitely recommend this company to everyone staying in the area , they were so helpful even after hours . Thank you again Steve-O , it's so nice to know there are still good people like you out there ! you really made our experience here that much better ! Thanks again ! Krissy & Kate from Boston
We come to Disney every year and this is our first and last time renting from this location. I scheduled a 3:45 pick up for getting my rental car and they instead scheduled it for any hour later. After waiting 10 minutes in the sun it took me another 10 minutes to get through Alamo's phone tree to talk to the local office. They made no effort to correct the inconvenience or even apologize. The main reason we got the rental car on this day was to run to the grocery store before our dinner reservation since we already had a long travel day and knew we would want to get to bed early. What a waste!
Very positive experience. Friendly employees, reasonable prices, and decent quality cars are what made me so impressed with this place. I will return next time I visit Disney World! Keep up the good work Alamo!
Manager Leah was great she stayed behind in order to help me get a car even though I was a few minutes late due to the time zone change and daylight savings time change I really appreciate her help . It's great to see someone in customer service who is a customer server
Attempted to rip me off, but was put right after I complained. I arrived at the Disney Car Care depot using the courtesy shuttle which was prompt and clean. The assistant at the desk offered an upgrade almost as an opening line - I said no - thanks, I prebooked a fullsize, so should be fine. Once I'd turned down the kind offer of every possible type of extra, I walked out looking for my car.....it was Tiny! - Think UK Ford Focus size - certainly not what I would call Fullsize. I had no choice to return back inside to the office and basically be held to ransom and pay around another £20 per day for a larger car - there was no way our baggage was going to fit into this little car. Its only when I was licking my wounds back at the hotel that I checked what classification the car was that they tried to give me.....it was a mid size, not a full-size. This angered me as I had been forced to upgrade when really I should never had needed too. After a few calls to customer care and a case being raised, I was contacted by the orlando office 1 week later and offered all the additional charges for the upgrade back on to my card with a full apology which was fair enough....I just wonder how many other people have fallen foul of this scam?!
Alamo Rent A Car is a US Car Rental based in Orlando, Florida. Alamo Rent A Car is located at 1000 Car Care Dr, Orlando, FL 32830, USA.
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