This is possibly the most incompetent medical center I have ever been to. There is a reason why they have you sign a mediation agreement prior to services. Not even sure a doctor works here, because they don't actually attend appointments even if you specifically REQUEST one. I have a chronic condition which requires me to be on medication. I CANNOT stop my medicine and the NURSE (should have been a doctor, clearly because the nurse was abhorrently incompetent) just FORGOT or was too lazy to issue a refill. When I attempted to call to correct the issue I was put on hold for 40 minutes... still on hold and waiting. To be honest I doubt anyone will answer. Jury is out on whether or not I will actually receive my medication. Other than picking up my patient file, you could not pay me enough money to ever come here again. They want their patients to get ill, or at the very least don't care to do the STUPIDLY SIMPLE things to mitigate illness. When I get sick because TRUE HEALTH is incompetent, I know I will be seeing if I can negate my mediation agreement and I definitely regret ever having signed it. I will be receiving a copy of the document on my FINAL visit to pick up my medication and will pursue the legal avenues available to me, because the actions of True health are extremely negligent.
The receptionist is always friendly, and strikes up a conversation with my daughter as soon as we check in for an appointment. The drs and nurses are wonderful, and always willing to do whatever they can to make the experience fun for my daughter. My daughter has special needs and drives a power chair- every one at that office has never made my daughter feel like she was different because of her special needs. They always make her feel welcome with their kindness.
First off would like to thank the staff at True health for always being so helpful. The only true complaint I have was I went for an appointment and took in Fmla papers that are required by the company I work with to report any absence for my appointments and if my sugar levels are to high and I was told Fmla is for critical conditions, needless to say papers were not filled out. FYI diabetes is covered under fmla if you see your provider for more than 2x a year. I currently see my provider every 3 months. Was a bit disappointed how this was handled.
horrible needed some paper work done for DHS, that paper clearly states that any health care provider can fill these papers out as long as I had my medical records, I did. The doctor skimmed thru the dhs paperwork and almost immediately said that I had to be seen by a specialist for each issue on the paper, EVEN THO THE PAPER DOESNT SAY THAT. There was one paper that was preferably to be done by a psy Doc BUT IT WAS NOT NECESSARY IF I HAVE ALL MY PAPER WORK FROM PSY WHICH EXPLAINS MY PROBLEMS IN DETAIL. These people are lazy and dont wont to work, they dont even read the paperwork I gave them, they didnt want to hear my explanation ( since I read the paperwork mulitple times. I believe the doctor skimmed the paperwork and saw how much effort she had to put in and decided not to help me. Pls avoid this place they wont even give anxiety medication even when you have a psychiatrist letter that explains how it helps me dearly. All these people want is your money with the absolute minimal effort. avoid this place unless you like burning your money.
The receptionist at the lake underhill one is super RUDE. It's disgusting. She should have some type of customer service skills. She had an attitude, I asked a question and she was so rude. I will NEVER go back to this one.
True Health Lake Underhill is a US Health facility based in Orlando, Florida. True Health Lake Underhill is located at 5730 Lake Underhill Rd, Orlando, FL 32807, USA.
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