Worst customer service ever.
In reading previous posts, I was hesitant to go. I haven't experienced any of the customer service issues notes before me. We are a group of 6 with 3 being children 11 or younger. We have been asked many times if we needed additional refills on drinks, and many times asked if we simply needed anything else. We would definitely return in the future. Great place and cannot beat the weekday morning play all day pricing!!
Came in for a casual, bowling date night, unfortunately, things went awry. Upon arrival, we had to wait for an associate to help us. When she did come, she didn't know how to use the computer/register. A male manager came out and directed us to another associate, Camille, who had a very uninterested attitude and even sarcastically remarked, "You can tell how much I love me job". Socks were never offered, we had to ask and were then given an attitude for that as well. After standing and waiting awkwardly for a few minutes, I asked Camille what we were waiting for. She said that the associate who was already assisting other customers was supposed to take us to the lanes. Another minute later, she agreed to take us, while huffing and puffing, at which point we were over the attitude and requested a refund. Manager Kyrra comes out and instead of asking what the problem is, tells us that the money will take 5-7 days to go back on the card. She refused to validate our parking ticket, which was the least she could do.
Loitered into this place while taking a break from Wonder Works and looking for a place to feed the kids. Dang! Dave & Busters WHO?!? This place is the ultimate family entertainment establishment. Honestly, had we known of it before...we would have spent our day here instead of Wonder Works. Ruben was delightful and took very good care of us, we opted for the lunch menu that came with 10$ game cards due to time. The food was really good, great presentation, and reasonable for I Drive. They have everything and it's new, it's big and it's impressive! We will definitely be going back!!
Visited this place with my family last week while staying across street at the Rosen for a conference and could not have had a better experience.. Went in around 6pm on a Friday and we're able to get a lane for bowling immediately, food and drinks were great, service was very friendly and prompt. When the was a short delay on one of our food orders the manager came over and apologized and comped us on an hour of arcade play and part of our food cost. Everything in this place was clean and in good working order which seems to be a rarity for an arcade. We will definitely return next time we are staying in Orlando
This place is nice. Good food. Great service (probably the best). Management was very helpful and accommodating to our birthday party situation. Video games are pricy. Most of the activities here are for older kids. Kids had a great time.
Main Event Entertainment is a US Restaurant based in Orlando, Florida. Main Event Entertainment is located at 9101 International Dr #1032, Orlando, FL 32819, USA.
Please contact with Main Event Entertainment using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Main Event Entertainment opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Restaurant in Orlando