Got to the storage place, which ALSO was farther away from what I was told on the phone...signed the papers, very friendly lady took care of me, who walked me to the storage. To my amazement it was half the size of the truck, I thought I rented the SAME SIZE storage, I was very specific and the reservation agent assured me that. I explained this to the nice lady who found me 2 side by side storages but I had to pay over $200 dollars a month instead of $150 as originally contracted. You guess right, I took it out of desperation. I akso had to pay over $20 dollars for 2 locks, cheap locks that would not trust in any other situation.
It took 4 hours to get a trailer hitch put on. Took my car home, and 2 hours later got a call asking to come back, because they forgot to put a piece back on my car that they took off. A month later my car stalls out on the side of the road, won't start back up. Dealership found the issue to be that the wiring done by UHaul popped 2 fuses, which prevented my car from turning back on. Uhaul wires got pulled, car started back up.
It was more than 10 miles away when I went to get the truck.
Made reservations for a 17 f truck and a storage the same size. The reservation man assured me that it was one two miles away. Perfect, I thought, I have it all.
Everything wrong with this move, I wonder if U Haul did this on purpose, if is their strategy to get more cash, selling something and "upselling" the customers with all this trickery. I will certainly look into another truck moving company next time, they are getting way too expensive, don't they realize that the competition might overrun them one day? I will also look for local "mom and pop" storages, I am tired of dealing with big name companies that all they care about is how to get more money from you by deceiving and lying to you, just like it happened to me and beeing against the wall had to accept all their conditions at the last minute.
No 17 feet truck, but they had a 16, I thought there was no much difference, well, I was wrong, was not able to fit it all, luckily a friend took some of my stuff.
Not even worth one star. 40 min wait, poor customer service, failure to maintain uhaul policies when it comes to deadlines. Definitely complaining to corporate office
BEST CUSTOMER SERVICE. EVERYONE WAS REALLY PATIENT AND KNOWLEDGEABLE. SUPER FRIENDLY STAFF AND VERY HELPFUL IN ASSISTING ME WITH MY STORAGE. 5 STARS!
The only reason I gave them 2 starts was because of the nice people who worked on those 2 front desks and tried to fix the problems created by the inept and or dishonest U Haul reservation agent. U haul is a NO NO in my book.
This is a huge place. People here are extremely courteous and friendly. Through professionals. I use Uhaul off and on for a long time and they have always accomodated and worked with me. This location is great, and UHaul as a whole is awesome!
Still waiting on a call back from the manager, so we'll see how their customer service abd recovery is.
Very shoddy work, terrible technicians.
U Haul Moving Storage Of Hunters Creek is a US Moving Company based in Orlando, Florida. U Haul Moving Storage Of Hunters Creek is located at 13301 S Orange Blossom Trl, Orlando, FL 32837, USA.
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