This hotel is absolutely horrible! They were the worst vendor to deal with for my wedding and caused unnecessary stress. The person who booked our event quit or was fired they had a assistant take over our block. Whom did not respond to emails. When I made management aware was told sorry and it wouldn’t happen again. It continued to happen and the manger herself didn’t answer emails. The “bridal suite “ I was given was smaller then every other persons room, and also had stains all over the coffee table, and water stains on the ceiling and walls near the ac vents. I made them aware 2 times and they didn’t try to resolve the situation or even respond. As a result I wasn’t able to get any photos with my wedding party at the hotel or getting ready and, The photographers had to drag my dress to the lobby to photograph it. After checkout I contacted the front desk mange Mary Cook to make her aware of the horrible experience. Her response “Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.” I responded back expressing how that was a completely unnecessary response with them causing me to miss out on photos that I cannot duplicate or ever obtain and all the other issues I experienced. She didn’t even bother to respond! If they treat someone with a 4 day group block with multiple rooms reserved and who had a food and beverage event at their hotel this way. I cant imagine how they treat a guest staying just 1 night.
Convenient location right on Lake Eola, and just 5 minutes from I-4. Rooms are spacious and clean. There are some communication issues... I was there for a conference, but the front desk staff was unaware of it, and somehow the cleaning crew didn't know about my late check-out, and came into my room to clean. Otherwise, a lovely hotel with a beautiful layout, fun interior bar, and nice breakfast buffet.
Convenient location right on Lake Eola, and just 5 minutes from I-4. Rooms are spacious and clean. There are some communication issues... I was there for a conference, but the front desk staff was unaware of it, and somehow the cleaning crew didn't know about my late check-out, and came into my room to clean. Otherwise, a lovely hotel with a beautiful layout, fun interior bar, and nice breakfast buffet.
The location was excellent for the conference, food and entertainment in downtown Orlando. Staff was friendly and helpful. The room was spacious and clean. Cleaning services were prompt and thorough. The walls were noticably thin whenever I had neighbors.
I absolutely enjoyed our stay. We had a horrible time getting down to the hotel and they made the trip well worth the aggravation. The majority of the staff did an absolute wonderful job of making sure I had all that I needed and gave me peace about my 5 teenagers being out downtown. I had to go to the store pretty late at night and security walked over with me just to make me feel safe. Front desk, bartender, valet, housekeeping, all did such a fantastic job. One of the members of front desk even comped me 2 free drinks just because I had such a rough ride down! I read on the reviews that parking is pricey and yes it is but it is downtown Orlando. I can't wait to go back under better circumstances. Thank you to all the staff. I sincerely appreciate all the effort you went though for us.
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Embassy Suites By Hilton Orlando Downtown is a US Lodging based in Orlando, Florida. Embassy Suites By Hilton Orlando Downtown is located at 191 E Pine St, Orlando, FL 32801, USA.
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