My girlfriend and I chose to stay here for our recent trip to Disney. It was our first time not staying on Disney Property, and we had a SUPERB experience. The staff were extremely friendly and helpful, and we chose to eat at the Harvest Bistro every morning of our 3 night stay. The selection was vast, and the food was DELICIOUS.
The atmosphere is inviting. The front desk is very helpful. The amenities are outstanding with a beautiful pool, slide and lazy river. The poolside bar made very good drinks. The rooms were spacious with comfortable beds. My room faced MGM Disney and I saw the fireworks. I will stay again soon.
Having visited Disney World annually for the past 15 years, I've stayed at multiple hotels and resorts from 3 to 5 star. This hotel would be a 4 star in my book if it weren't for pricing. 3 dollar bottled water in room that's comparable to a Sam's club brand. $27/day to park. Room service for 3 people was $90. The nightly rates were pricey too for what you get.
Cost for what you get: 1 star
Ms. Melinda in In-House Dining was a God-send! She worked with me to make my honey's birthday surprise a success. I had to return home, but needed to surprise him with the delivery to our room of some sweet treats from their bakery, a birthday card, and cake I had delivered from a Jacksonville. She managed the deliveries to our room and was very flexible and understanding as I had to adjust the delivery time several times. Not one time did she show any frustration. That made me feel like a truly valued guest. Thank you Hilton Bonnet Creek for having Ms. Melinda there on staff! She provided AMAZING customer service. Ms. Luisa, an agent in the lobby also assisted with the birthday surprise. She helped to coordinate the receipt of the cake from Jacksonville.
Cleanliness: 2 stars
For what you pay and what you get, there are much nicer resortrs for a better value.
5 Star Hotel with 1 Star services. I booked a double queen bed room 1 month in advance but end up with sofa bed without pillow. My first experience in a hotel without pillow. Even with the 1 Star Hotel will provide the basic pillow for the guests. I was so surprised the poor service by this so call 5 Stars. I waited for 1 hour to get the pillow. Really disappointed.
As for the room, it was spacious and clean. My girlfriend and I have never slept better than we slept in this hotel. The pool was the perfect temperature and not crowded at all. It was a flawless stay, and I will 100 percent be returning in all future trips to Orlando.
Staff: 4 1/2 stars. Most all of them were friendly and helpful
Atmosphere: 3 stars
Hilton Orlando Bonnet Creek is a US Spa based in Orlando, Florida. Hilton Orlando Bonnet Creek is located at 14100 Bonnet Creek Resort Ln, Orlando, FL 32821, USA.
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