Major Shout out to the owner of Ace Metric. This guy is the real deal. Very hospitable and knows his stuff, and isn't going to lead you in the wrong direction. I've been wanting to purchase myself a Fixed gear bike for about 2-3 years now and i finally took the plunge. Beyond happy that i took a trip to Ace Metric and I Purchased myself a State Bicycle- Ashton 4130 Core-Line and i am beyond satisfied. Definitely recommend this locally owned shop and i will definitely be back for some gear and upgrades.
I have been buying bikes and returning to Ace Metrics for about 10 years now. Of course at multiple locations since their recent moves. Michael is the most friendly and knowledgeable bike salesman that I have ever dealt with. He is extremely patient and took the time to educate me as well as answered every tiny question I had. The store is beautiful and they have a great selection. The service was excellent and on time, I even got multiple phone call and prompt email updates since I had additional questions. My bike flies now thanks to him! I recommend this store to everyone, new and experienced bikers alike!
I have to contradict your response. I HAVE been in your shop. In fact I have been in 3 times. Once with a friend looking to buy. Your attitude at that time is what caused me, and him, to buy elsewhere. If you recall I was the first to call you about the recall on the Brompton because you had not looked at your emails yet. You argued that there would be a charge even though the email said it was free. You later called back and confirmed what I said about it being a free upgrade. I then asked you to call me when the parts came in so I would not waste time. I even emailed you the serial number on the bike which you requested. So there is no way anyone else could have already brought their bikes in when I was the first to call and requested you hold the part. You never returned the call so when I called back you said the parts were already gone. I thought you would be a man of your word. That is why a sought out another dealer. Yes I can see why 2 Fold sells more bikes. Attitude and service mean a lot.
Great first-time visit. Came in with a vague idea of what I wanted. Shop owner Michael took the time to explain options and educate me on some of their products without feeling the least bit pushy. I’ll be coming back.
Michael was extremely helpful and knowledgeable with everything I needed. Definitely recommend this place for as little or big you need to get work done on your bike.
Brompton had a recall on some of their bikes. I called Ace Metric to see about getting the work done since only an authorized dealer can do the work. First thing he asked me was if I bought the bike from him. I told him no. He wanted wanted to know why. Was not really any of his business but I told him because I got a better deal elsewhere. That obviously didn't set well with him. So I asked him if he would call me when the parts come in so I could take my bike in. I live about 65 miles away. He said it was basically on a first come first serve basis, there was a 2-3 day turn around and he had to look out for his customers first. I asked if I could schedule a time so I wouldn't have to make two trips. He was not willing to work with me. He would not even call me back to let me know if the part was in. He gets paid from Brompton no matter where you buy the bike. So why the big deal? I figured I was not going anywhere with Ace Metric. So I called another dealer in St. Pete who was more than helpful. He had the part so we scheduled a date to have the work done. The owner of that shop emailed me 2 days before to make sure I was still coming. I was there when he opened his shop. He started on the bike and I was out within 30 minutes. And I did not even buy my bike from him. Wow what a difference. Very professional. Very customer friendly and quite attentive to customer care. I had to drive further but I got the work done promptly with no down time. Ace Metric needs to tune up his attitude toward customers. Service after the sale is more important for long time success.
Ace Metric Cycles is a US Bicycle Store based in Orlando, Florida. Ace Metric Cycles is located at 1844 Winter Park Rd, Orlando, FL 32803, USA.
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